This is a working AI agent that handles appointment scheduling, billing questions, patient portal support, emergency care guidance, and visitor information for El Camino Health patients.
Ask it anything about scheduling appointments, understanding a bill, accessing the patient portal, finding the right care setting, or visiting a patient. Real knowledge, real workflows.
Built around real patient scenarios that El Camino Health's support team handles every day.
Guides patients through scheduling, rescheduling, or canceling appointments. Helps find doctors by specialty and explains virtual visit options.
Explains bills, verifies insurance acceptance, walks through payment plans, and connects patients with financial assistance programs.
Helps with myCare account setup, login issues, accessing test results, messaging providers, and setting up proxy access for family members.
Helps patients decide between ER, urgent care, and primary care. Provides locations, hours, and immediate safety guidance for emergencies.
Provides visiting hours, parking details, amenities, and unit-specific policies for maternity, NICU, and other departments.
Built-in safety: no medical diagnoses, no sharing other patients' information, no wait time guarantees. HIPAA-aware by design.
This demo was built from scratch for El Camino Health. Real logic for real scenarios.
Pulled El Camino Health's services, locations, patient portal guides, billing processes, and visitor policies into the AI's knowledge base.
Created patient-specific workflows for appointment scheduling, billing, portal support, emergency guidance, and visitor info.
Configured 3 STEER guardrails to prevent medical advice, protect patient privacy, and avoid unreliable wait time promises.
Ran 250 simulated patient conversations across all workflows covering happy paths, edge cases, and adversarial scenarios.
Connected to your actual patient systems. Handling your real support volume. This sandbox is just the start.
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